Support
At Red Stag Casino, help is never far away. Our support team is ready around the clock to assist with account questions, deposits and withdrawals, bonus issues, game rules, and anything else that comes up. For quick, real-time help use live chat — our agents typically respond within 60–120 seconds. Prefer to speak by phone? Call our toll-free line at 1-888-281-3640 and expect a response in just a few minutes during business hours. If your question can wait, email support@redstagcasino.eu and you’ll usually hear back within 24 hours; complex cases may take up to 48 hours while we gather the right information to resolve things properly.
Find answers fast — FAQs and Help Center
Before you contact us, check the Help Center for step-by-step guides and answers to common questions. You’ll find clear explanations on deposits, withdrawals, wagering requirements, account verification, and bonus rules — plus quick how-tos for popular games. The FAQ section is structured so you can get a solution in seconds, but if you don’t find what you need the team is a live chat or email away to pick up where the article left off.
Payments, currencies and payout times explained
We support a wide range of payment options, including Visa, MasterCard, American Express, AstroPay Card, Neosurf, Neteller, Skrill, PaySafeCard, eZeeWallet, ecoPayz, CashtoCode, wire transfers, checks, and cryptocurrencies like Bitcoin (BTC), Bitcoin Cash (BCH) and Litecoin (LTC). Available currencies include USD, AUD, and crypto options.
Typical processing times:
- E-wallets (Neteller, Skrill): usually 24–48 hours after approval
- Cryptocurrencies (BTC, BCH, LTC): often processed within 24 hours once approved
- Card transactions (Visa, MasterCard): 3–5 business days
- Bank/Wire transfers: 3–7 business days
- Checks: 7–14 business days
Verification documents (ID, proof of address, payment proof) may be required to comply with security checks. Providing requested documents quickly speeds up any payout — and our agents will guide you through each step and follow up until the payment clears.
Support for bonuses, promotions and account concerns
If you have questions about welcome offers, promo codes, wagering rules, or promo eligibility, our team will walk you through the fine print and help you claim ongoing deals. For time-limited or crypto-specific promotions — for example crypto deposit bonuses that require a code — contact us right away so we can confirm eligibility and activation while the offer is still available.
Approachable, expert help every time
Our support staff is trained to handle everything from login troubles and password resets to transaction reviews and game issues. Expect clear, respectful communication and a commitment to resolving problems quickly — if an issue needs escalation, we’ll grant it priority and keep you updated until it’s closed. We treat every request personally and keep your information private and secure throughout the process.
Read our full Red Stag Casino review for a detailed look at promos, games, and banking.
No matter the issue — big or small — reach out. We’re here to make your experience smooth and enjoyable, and we’ll stay with you until everything’s sorted.